GutMate users can request deletion from inside the app:
- Open GutMate.
- Open Profile.
- Choose Delete account and data.
- Review the consequences and confirm the request.
- Reauthenticate if the app asks you to do so.
If you cannot access the app
Email contato@2xm.com.br from the address linked to your GutMate account. Use the subject GutMate account deletion.
Do not send a password, purchase token, authentication token, menu image, food log, or symptom information by email. We may ask you to verify control of the account.
What deletion removes
After verification, the deletion process removes:
- the Firebase Authentication account;
- GutMate user records in Cloud Firestore;
- GutMate images under the user's private Cloud Storage path; and
- device-local GutMate records when deletion is completed in the app.
On iOS, GutMate-managed CloudKit records are also removed where the signed-in device can access them. Apple, Google, RevenueCat, and other processors may retain transaction, fraud-prevention, security, backup, or legally required records under their own policies.
Subscriptions
Deleting your GutMate account does not cancel an Apple App Store or Google Play subscription. Cancel or manage it separately in the store where you purchased it.
More information
Read the GutMate Privacy Policy for details about data processing, retention, and your privacy rights.